Enterprise IT governance with SLA enforcement, multi-team projects, and audit-grade reporting.
Effigate gives enterprise IT leaders the governance layer they need — schema-isolated tenancy, granular role hierarchies, SLA enforcement, and executive dashboards that provide real portfolio visibility.
Scale, governance, and security gaps that consumer-grade tools can't close.
Enterprise IT operations demand isolation, auditability, and role-based control at every layer. Most project tools were built for teams, not organisations.
No true data isolation
Shared-database tools expose all tenants to the same risk surface. A single breach or misconfiguration can touch every team.
Flat permission models
Role systems that only go one level deep can't express the difference between a project contributor and a senior reviewer.
SLA enforcement is manual
Ticket SLAs are tracked in spreadsheets or not at all. Breaches surface in post-mortems, not in real time.
No portfolio-level visibility
Executives request status from project managers. There is no live dashboard aggregating health across all active IT initiatives.
Security policies aren't enforced
Password policies and access controls are set in the identity provider but not enforced at the application level where data actually lives.
Audit trails are incomplete
When compliance teams ask for activity history, project tools can't produce the immutable, time-stamped records auditors require.
Schema-isolated tenancy — enterprise data security by default.
Effigate's path-based multi-tenancy gives each organisational unit its own schema-isolated database. No shared tables. No cross-tenant queries. Data isolation is structural, not configurable.
- Per-tenant schema isolation — no shared application data tables
- Firewall rules evaluated before tenant initialization — pre-tenancy enforcement
- Path-based tenant routing with middleware-level initialization
- Landlord DB handles only identity — all business data is tenant-scoped
- REST API tokens are tenant-scoped — cross-tenant access is architecturally impossible
Tenant Isolation Model
Schema-per-tenant architecture
Each database schema is fully independent. No tenant can ever query another tenant's data.
Portfolio-level insight without the weekly status meeting.
Effigate's executive dashboard aggregates project health, SLA compliance rates, team capacity, and financial performance in real time — giving IT leadership a live picture of the entire portfolio.
- Portfolio health across all projects and teams — one view
- SLA compliance rates, breach trends, and escalation frequency
- Team capacity and workload distribution across active initiatives
- Project financial performance: contracted value vs billed vs collected
- Sprint execution metrics: velocity, completion rate, carry-over
Active Projects
12
+2 this month
Revenue Pipeline
$142k
+18% vs Feb
SLA Compliance
94.2%
−1.8% vs Feb
Team Utilisation
78%
Optimal range
Project Health
Enterprise governance across every layer of IT operations.
Role-based access control
Two-layer permission model: tenant roles (Owner/Admin/Manager/Member) and project roles (Owner/Manager/Contributor/Reviewer/Observer).
SLA enforcement
SLA timers triggered on ticket creation. Priority, support level, and after-hours flags all factor into calculated response windows.
Security settings
Per-tenant firewall rules, password policy configuration, and session security — all enforced at the infrastructure level.
Project hierarchy
Project → Epic → User Story → Task → Subtask — with per-item visibility flags, ownership, and audit timestamps at every level.
Reporting & analytics
Executive summaries, sprint execution reports, project financials, and SLA compliance — exportable and auditable.
Multi-team management
Manage multiple IT teams with independent workloads, sprint boards, and reporting — unified under one governance layer.
From IT initiative to executive sign-off — fully governed.
Effigate supports the complete enterprise IT delivery lifecycle with the governance, auditability, and visibility that large organisations require.
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1
Define the initiative and contract
Large IT initiatives start with a contract — Fixed Price, Hourly, or Scope-Based. Contract terms anchor all downstream billing and governance.
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2
Assign roles and set permissions
Configure tenant and project roles. Apply visibility rules at project, task, and comment level. Ensure the right people see the right data.
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3
Execute across multiple teams
Multiple teams work within the same project hierarchy — separate sprint boards, workloads, and queues, unified under one governance layer.
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4
Monitor SLA compliance in real time
Support tickets raised during delivery are governed by SLA rules. Breach alerts escalate automatically before the window closes.
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5
Review portfolio in the executive dashboard
Leadership monitors health, capacity, and financial performance across all active initiatives without waiting for manual status reports.
Questions from enterprise IT leaders
Effigate uses path-based multi-tenancy with schema-isolated databases. Each tenant is fully isolated — no shared tables, no cross-tenant queries. Tenant initialization is middleware-level, enforced before any request reaches application code.
Effigate has a two-layer permission model: tenant roles (Owner, Admin, Manager, Member) and project roles (Project Owner, Project Manager, Contributor, Reviewer, Observer). Each layer independently governs access to resources and actions.
The executive dashboard aggregates project health, SLA compliance, team capacity, and financial performance across all active engagements — giving CIOs and IT Directors a real-time portfolio view without drilling into individual projects.
Yes. SLA rules are defined per contract and ticket category. Multiple internal teams can operate their own support queues with independent SLA configurations — all governed from the same platform.
Yes. Effigate includes a per-tenant firewall rule engine and password policy configuration under Security settings. Firewall rules are evaluated before tenant initialization, ensuring they cannot be bypassed by application-layer logic.
Enterprise IT governance that scales with your organisation.
Effigate gives IT leaders the isolation, control, and visibility to govern projects, enforce SLAs, and report with confidence at every level of the organisation.