Everything you need.
Nothing you don't.
Effigate is purpose-built for teams that manage projects, support clients, and deliver contracts — without toggling between tools or reconciling data across systems.
Agile delivery, without the overhead
Effigate's project mode gives teams a complete agile delivery environment — from epic planning to sprint retrospectives — with time tracking and capacity management built in.
Full Work Hierarchy
Projects → Epics → User Stories → Tasks → Subtasks. Unlimited nesting, configurable ID formats.
Sprint Planning & Boards
Drag-and-drop sprint boards, backlog grooming, velocity tracking, and automated burndown charts.
Poker Planning
Real-time collaborative estimation sessions with consensus rounds and story-point syncing.
Workload & Capacity
Per-member capacity views, overallocation alerts, and sprint resource forecasting.
Timesheets & Lock Periods
Immutable time logs after configurable lock periods. Full audit trail per entry.
Dhyey AI Assistant
AI-powered task generation, sprint summaries, prioritisation suggestions, and blocker analysis.
Auth flow
API rate limits
Dashboard widget
Sprint board UI
Epic details page
Login page
DB schema
CI pipeline
SLA enforcement that never sleeps
Contract-governed tickets with priority-tiered SLA timers, support level routing, and automatic breach alerts — fully integrated with billing.
Priority-Based SLA Timers
Critical, High, Medium, Low priorities each carry configurable response/resolution windows. After-hours and weekend multipliers built in.
Support Levels (L1/L2/L3)
Route tickets to the right team based on support level. Each level carries its own rate and SLA rules.
Categories & Job Type Mapping
Map ticket categories to job types for accurate billing. Configurable per contract.
Breach Alerts & Escalation
Get notified before SLA breaches. Auto-escalate tickets that exceed thresholds.
Visibility Controls
Internal notes invisible to clients. Client-visible updates sync to the portal in real time.
Kanban Workflow Config
Fully configurable ticket workflow states. Map statuses to business process stages.
TKT-0041
API timeout on bulk export
0h 42m left
TKT-0039
Dashboard charts not loading
2h 15m left
TKT-0037
Password reset email delayed
8h 00m left
TKT-0034
Export to CSV missing columns
2d 4h left
Full contract lifecycle, end to end
From contract activation to invoice payment — Fixed Price, Hourly, Bucket-Based, and Scope-Based engagements fully managed in Effigate.
Four Contract Types
Fixed Price, Hourly, Bucket-Based (pre-purchased hour buckets), and Scope-Based — each with distinct billing and tracking logic.
Rate Card Freeze
Rate cards are immutable after contract activation. Amendments create a new version, preserving the audit trail.
Bucket Hour Tracking
Real-time remaining-hours display for bucket contracts. Automated low-balance alerts for clients and PMs.
Automated Invoicing
Generate invoices from approved time logs and deliverables. Tax configurations applied automatically.
Payment Tracking
Record payments, partial payments, and reconcile against issued invoices. Full AR ledger view.
Deliverables & Retrospectives
Structured deliverable sign-off with client approval gates before invoicing proceeds.
Deliverables
Platform-wide capabilities
Features that span all three modes — shared infrastructure for security, integrations, and intelligence.
Explore core feature pages
Dive into each capability area in depth, from shipping product and Scrum execution to profitability, billing, integrations, and client-facing delivery.
Questions about the Effigate feature set
Yes. Effigate is purpose-built to unify agile project delivery (epics, stories, sprints, poker planning, workloads) and SLA-governed helpdesk (ticket management, L1–L3 support tiers, breach alerts, escalation rules) in a single tenant-isolated application.
The billing engine supports Fixed Price, Hourly, Bucket-Based, and Scope-Based contract types. Rate cards are frozen at contract activation, time logs are locked after a configurable period, and invoices are generated from those records. SLA penalties are calculated automatically and included as line items.
Yes. The client portal gives clients a dedicated view of their projects, invoices, and tickets. Internal notes, rate card details, and SLA calculation logic are never exposed to clients. Each content item carries a Client Visible or Internal Only visibility flag enforced server-side.
Yes. Dhyey, the built-in AI assistant, can generate tasks from descriptions, decompose user stories into subtasks, plan sprints, identify blockers, and summarise sprint outcomes. AI calls are tenant-scoped and respect all data isolation and permission rules. Provider credentials (OpenAI, Anthropic, Ollama) are configured per tenant.
Effigate includes nine built-in report types: Executive Summary, Project Financial, Estimated vs Tracked, Member Utilisation, Revenue Realisation, Client Profitability, Sprint Execution, Internal Cost, and Expense Analytics. Reports can be exported as CSV or XLS and accessed via the REST API.
Built for teams that deliver
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