GitScrum manages sprints. Effigate manages the entire service delivery lifecycle.
GitScrum provides solid Scrum boards for development teams. Effigate extends that foundation with enterprise-grade SLA management, contract billing, helpdesk ticketing, and a client portal — everything needed for managed service delivery at scale.
Where GitScrum falls short for service delivery teams
GitScrum is a capable Scrum tool. For teams that deliver managed services, professional services, or support contracts, the gaps in SLA, billing, and client management are fundamental.
No SLA management
GitScrum has no concept of SLA timers, support level tiers, or breach escalation. Teams delivering against service level agreements cannot enforce or measure their SLA commitments in GitScrum.
No billing or contract management
GitScrum has no contract types, rate cards, or invoice generation. Service teams that need to bill clients for work must rely entirely on external tools, creating manual reconciliation risk.
No helpdesk or ticket system
GitScrum is a project management tool — there is no support ticketing system, ticket routing, or incident management. Service teams managing inbound client issues have no structured workflow.
No client portal
GitScrum has no client-facing portal. Sharing project status with clients requires granting developer-tool access or exporting reports manually — neither is appropriate for client-facing service delivery.
Limited reporting for service businesses
GitScrum's reporting is oriented toward sprint velocity and task completion. There are no financial reports, SLA compliance summaries, or contract profitability dashboards.
No time tracking with billing integration
While GitScrum has basic time tracking, there is no connection between logged hours and client billing. Time data cannot flow into rate card calculations, contract budgets, or invoice generation.
Effigate vs GitScrum — capability by capability
A side-by-side view across project management, helpdesk, billing, and platform capabilities.
| Capability | Effigate | GitScrum |
|---|---|---|
| Full work hierarchy (Project → Epic → Story → Task → Subtask) | ||
| Sprint board & backlog management | ||
| Built-in poker planning | Limited | |
| Workload & capacity planning | — | |
| Sprint retrospectives | — | |
| Built-in helpdesk & ticketing | — | |
| SLA timer enforcement | — | |
| L1 / L2 / L3 / Solution Architect support tiers | — | |
| SLA breach alerts | — | |
| Client portal with visibility controls | — | |
| Contract management (Fixed, Hourly, Bucket, Scope) | — | |
| Rate cards per job type | — | |
| Automated invoice generation from time logs | — | |
| Bucket-based hour contracts | — | |
| Time tracking with billing integration & lock periods | Basic (no billing integration) | |
| Multi-tenant with schema-level isolation | — | |
| REST API with per-tenant tokens | Limited | |
| Financial & SLA reporting | — | |
| Built-in AI assistant | — | |
| Enterprise permission model | Basic roles only |
What service teams gain by moving to Effigate
Teams that outgrow Scrum-only tooling — especially those managing client contracts and SLA obligations — find Effigate delivers everything GitScrum cannot.
SLA enforcement built in
Effigate enforces SLA rules on every ticket automatically. L1/L2/L3/Solution Architect tiers, priority-based clocks, after-hours multipliers, and breach alerts — all structural, not approximated.
End-to-end contract lifecycle
From contract creation through activation, delivery, invoicing, and payment — Effigate governs the entire engagement. Rate cards freeze at activation; billing follows automatically.
Client portal your clients value
Clients log into a purpose-built portal to track project status, view open tickets, review invoices, and sign off on deliverables — without needing developer tool access.
Integrated helpdesk alongside delivery
Support tickets and project tasks live in the same platform. SLA timers, priority routing, and support tiers apply to tickets while sprint boards handle development work — in one view.
Service-oriented reporting
Sprint execution, SLA compliance, contract profitability, utilisation rates, and executive summaries — Effigate reporting is built for service business managers, not just engineers.
Enterprise security & permissions
Schema-level tenant isolation, granular role-based access control (Owner → Admin → Manager → Member), and audit logs meet the security requirements of enterprise clients.
Beyond the sprint board — from contract to client sign-off
GitScrum covers the sprint execution phase of delivery. Effigate extends the lifecycle in both directions — governing the engagement from contract activation through invoicing, and providing clients with a structured portal experience throughout.
- Contracts define the engagement rules — job types, rate cards, SLA tiers, and bucket hours — before a sprint starts
- Sprint boards and backlog sit alongside the helpdesk queue within the same project context
- Every ticket raised under the contract starts an SLA clock based on its priority and support tier
- Time logged to tasks and tickets accumulates against the contract; bucket hour balances update live
- Lock periods protect time logs from retroactive changes; invoices generate from verified records
- Clients track progress and approve deliverables through the portal — no developer tool access needed
Lower risk, faster value when switching from GitScrum
Import projects and sprint data
GitScrum projects, sprints, user stories, and tasks map cleanly to Effigate's hierarchy. Import tooling and the REST API support migration with validation.
Parallel running during transition
Continue active sprints in GitScrum while migrating future work to Effigate. The transition can be phased by project or team to minimise delivery risk.
Contract and SLA configuration is independent
Effigate's contract and SLA setup does not depend on task import. You can start governing billing and SLA from day one while project data migration completes in the background.
Grow into enterprise delivery
As your team takes on larger clients and more complex SLA commitments, Effigate scales with you — no tool switch required when you outgrow basic Scrum boards.
Explore Effigate capabilities
Common questions about switching from GitScrum
GitScrum is a focused Scrum board tool with Git integration, designed for software development teams that want sprint management alongside their source code workflow. Effigate provides the full spectrum of service delivery — Scrum sprint boards, helpdesk ticketing, SLA enforcement, contract management, billing, client portal, and reporting — in a single enterprise-grade platform. If your team delivers services to clients under contracts or SLA commitments, Effigate is purpose-built for that model.
No. GitScrum has no SLA timer enforcement, support level tiers, or breach escalation. It is a Scrum-focused tool and does not model service level agreements. Effigate enforces SLA natively on every support ticket based on contract type, priority, support tier (L1/L2/L3/Solution Architect), and business hours — with real-time breach countdowns and automated alerts.
No. GitScrum has no contract management, rate cards, or invoice generation. Effigate manages the complete billing lifecycle — Fixed Price, Hourly, Bucket-Based, and Scope-Based contracts — with rate cards that freeze at activation, time log lock periods, and automated invoice generation directly from verified work logs.
No. GitScrum has no built-in client portal. Effigate provides a purpose-built client portal where clients can track project status, review open tickets, access invoices, and approve deliverables — with explicit internal/client visibility controls so sensitive internal content is never accidentally exposed.
GitScrum includes basic time tracking tied to tasks. Effigate's time tracking is billing-integrated — time logs accumulate against contract budgets, bucket hour balances update in real time, lock periods prevent retroactive changes, and invoices generate directly from verified logs. Effigate time tracking is designed for billing accuracy, not just effort estimation.
Yes. GitScrum data — projects, sprints, user stories, and tasks — maps cleanly to Effigate's work hierarchy. Import tooling and the REST API support structured migration. Most teams complete the migration in one to two weeks. Effigate can run alongside GitScrum during the transition so active sprints are not disrupted.
From contract to invoice — in one platform.
Join service teams that moved beyond basic Scrum boards to a platform that governs the entire delivery lifecycle. Start your free trial — no credit card required.