Ship faster.
Support smarter.
Bill seamlessly.
Effigate unifies agile project delivery, contract-governed helpdesk, and end-to-end billing in one enterprise-grade platform — built for teams that can't afford to lose context.
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The platform that grows with your team
From a 3-person agency to a 500-person enterprise — Effigate adapts to how you work, not the other way around.
Zero-config sprints
Agile-readyDrag-and-drop sprint planning with automatic velocity tracking, burndown charts, and capacity forecasting baked in.
SLA never slips
Enterprise SLAPriority-tiered SLA enforcement with real-time breach alerts, escalation chains, and automatic time-based ticket reprioritisation.
Revenue transparency
Full billingEvery hour tracked, every deliverable billed. Fixed-price, hourly, bucket-based, and scope contracts — all reconciled automatically.
Everything your team needs — already unified
No more tool-hopping. Effigate covers the full lifecycle from project kickoff to invoice payment.
Project Management
Agile delivery at scale. Run multi-team sprints, manage epics, and track every hour — without spreadsheets.
- Epics, Stories, Tasks & Subtasks
- Sprint boards & backlog management
- Poker planning & velocity tracking
- Workload & capacity views
- Timesheets with lock periods
Helpdesk & SLA
Contract-governed ticket management with SLA enforcement, support levels, and billing integration.
- Priority-based SLA timers
- L1/L2/L3 support levels
- Ticket categories & job type mapping
- Breach alerts & escalation rules
- Client portal visibility controls
Contract Delivery
Full contract lifecycle from activation to payment — Fixed Price, Hourly, Bucket, or Scope-Based.
- Deliverables & retrospectives
- Rate cards frozen at activation
- Bucket hour tracking & alerts
- Automated invoice generation
- Payment tracking & reconciliation
One connected operating model
Every module shares the same tenant-isolated data model — so your projects, tickets, contracts, and invoices always stay in sync.
Teams love what they can build
"We replaced four tools with Effigate — Jira for sprints, Zendesk for tickets, Harvest for time tracking, and our own invoice spreadsheet. The ROI was immediate."
Sarah Chen
Engineering Director · Meridian Systems
"The bucket-based contract model is exactly what our agency needed. Clients can see hours remaining in real time, and our PMs stop fielding "how many hours do we have left?" emails."
Marcus Okonkwo
CTO · Cascade HQ
"SLA enforcement alone was worth it. We handle 400+ tickets a month and breach rate dropped 80% after switching. The dashboard tells us exactly what's about to breach before it does."
Priya Nair
Head of Support · Nexus Corp
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Connect Effigate to your existing toolchain
Effigate integrates with the tools your team already uses for source control, notifications, and file storage — without requiring third-party middleware.
GitHub
Link commits, PRs, and branches to tasks and deliverables.
Source ControlGitLab
Connect merge requests and commits to project work items.
Source ControlSlack
Receive SLA alerts, task updates, and sprint notifications.
NotificationsMicrosoft Teams
Deliver platform events to Teams channels and bots.
NotificationsTransactional and digest notifications via configurable templates.
NotificationsAmazon S3
Store attachments in tenant-owned S3-compatible buckets.
File StorageEverything you need to know about Effigate
Effigate is an enterprise-grade SaaS platform that unifies agile project management, SLA-governed helpdesk, and contract billing in a single multi-tenant application. It is purpose-built for IT services companies, digital agencies, MSPs, consultants, and enterprise IT teams.
Effigate supports Fixed Price, Hourly, Bucket-Based, and Scope-Based contract types. Rate cards are frozen at contract activation and invoices are generated automatically from locked time logs and deliverables. SLA penalties are calculated and deducted automatically as separate line items.
Yes. Effigate includes a dedicated client portal where clients can view project progress, invoices, and tickets. Internal notes, rate card details, and SLA calculation formulas are never visible to clients. Each item carries a Client Visible or Internal Only visibility flag.
Effigate uses a schema-per-tenant database isolation model with path-based routing. Each tenant has their own isolated database schema — there are no shared tables between tenants. This makes cross-tenant data access architecturally impossible.
Yes. Effigate offers a free tier and a fully featured trial on paid plans. No credit card is required to get started. You can explore all project management, SLA, billing, and client portal features during the trial period.