Ship faster.
Support smarter.
Bill seamlessly.
Effigate unifies agile project delivery, contract-governed helpdesk, and end-to-end billing in one enterprise-grade platform — built for teams that can't afford to lose context.
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The platform that grows with your team
From a 3-person agency to a 500-person enterprise — Effigate adapts to how you work, not the other way around.
Zero-config sprints
Agile-readyDrag-and-drop sprint planning with automatic velocity tracking, burndown charts, and capacity forecasting baked in.
SLA never slips
Enterprise SLAPriority-tiered SLA enforcement with real-time breach alerts, escalation chains, and automatic time-based ticket reprioritisation.
Revenue transparency
Full billingEvery hour tracked, every deliverable billed. Fixed-price, hourly, bucket-based, and scope contracts — all reconciled automatically.
API & MCP ready
Developer firstTenant-scoped REST API plus MCP server hooks for AI clients, automation, and secure integrations.
Everything your team needs — already unified
No more tool-hopping. Effigate covers the full lifecycle from project kickoff to invoice payment.
Project Management
Agile delivery at scale. Run multi-team sprints, manage epics, and track every hour — without spreadsheets.
- Epics, Stories, Tasks & Subtasks
- Sprint boards & backlog management
- Poker planning & velocity tracking
- Workload & capacity views
- Timesheets with lock periods
Helpdesk & SLA
Contract-governed ticket management with SLA enforcement, support levels, and billing integration.
- Priority-based SLA timers
- L1/L2/L3 support levels
- Ticket categories & job type mapping
- Breach alerts & escalation rules
- Client portal visibility controls
Contract Delivery
Full contract lifecycle from activation to payment — Fixed Price, Hourly, Bucket, or Scope-Based.
- Deliverables & retrospectives
- Rate cards frozen at activation
- Bucket hour tracking & alerts
- Automated invoice generation
- Payment tracking & reconciliation
Connect your stack, and your AI, safely
Effigate ships with a tenant-scoped REST API and MCP-ready capabilities so teams can automate workflows, build integrations, and connect AI assistants — including OpenAI, Gemini, and Grok — without compromising governance.
Tenant-scoped REST API
Secure tokens and predictable responses for every core resource.
MCP-ready workflows
Expose tasks, tickets, and reports safely to AI clients.
Outbound webhooks
Real-time event delivery with signed payloads.
Governed access
Scopes, visibility rules, and audit evidence built in.
One connected operating model
Every module shares the same tenant-isolated data model — so your projects, tickets, contracts, and invoices always stay in sync.
Teams love what they can build
"We replaced four tools with Effigate — Jira for sprints, Zendesk for tickets, Harvest for time tracking, and our own invoice spreadsheet. The ROI was immediate."
Sarah Chen
Engineering Director · Meridian Systems
"The bucket-based contract model is exactly what our agency needed. Clients can see hours remaining in real time, and our PMs stop fielding "how many hours do we have left?" emails."
Marcus Okonkwo
CTO · Cascade HQ
"SLA enforcement alone was worth it. We handle 400+ tickets a month and breach rate dropped 80% after switching. The dashboard tells us exactly what's about to breach before it does."
Priya Nair
Head of Support · Nexus Corp
"Our invoicing disputes fell sharply once the SLA deductions and time logs were tied to each contract automatically."
Diego Alvarez
Finance Lead · Stratum Digital
"We finally have a single source of truth for projects, tickets, and billing — and the client portal keeps everyone aligned."
Ava Reynolds
Client Success · Helix Partners
"Effigate made our weekly planning real again. Capacity views and time logs are accurate, not best guesses."
Jonas Meier
Delivery Manager · Northbridge IT
"We used to spend a day a week reconciling hours. Now the billing ledger is always ready for review."
Lina Patel
Operations Lead · VantaWorks
"The audit trail is procurement-grade. Security reviewers were satisfied without weeks of back-and-forth."
Nate Collins
Security Manager · Blue Harbor
"Sprints are finally connected to the contracts they bill against. No more shadow spreadsheets."
Sophia Nguyen
Program Manager · Axis Delivery
"We onboarded three new enterprise clients without changing our workflow. That never happened before."
Ravi Desai
Head of Delivery · Beacon Labs
"Bucket contracts are visible to the client, and our support team always knows what's left."
Elena Petrova
Support Lead · Orbitline
"The visibility controls for client users are perfect. We can collaborate without oversharing."
Maya Thompson
Account Director · Cedarwave
"We cut our ticket response time in half once SLA timers and escalation alerts were standardized."
Oliver Grant
Support Ops · Vector IT
"Reporting is accurate without heavy BI work. Leadership finally trusts the numbers."
Katrina Brooks
VP Operations · SummitWorks
"Effigate helped us scale from 40 to 120 people without rewriting our processes."
Omar Hassan
COO · Brightline Systems
"We replaced four tools with Effigate — Jira for sprints, Zendesk for tickets, Harvest for time tracking, and our own invoice spreadsheet. The ROI was immediate."
Sarah Chen
Engineering Director · Meridian Systems
"The bucket-based contract model is exactly what our agency needed. Clients can see hours remaining in real time, and our PMs stop fielding "how many hours do we have left?" emails."
Marcus Okonkwo
CTO · Cascade HQ
"SLA enforcement alone was worth it. We handle 400+ tickets a month and breach rate dropped 80% after switching. The dashboard tells us exactly what's about to breach before it does."
Priya Nair
Head of Support · Nexus Corp
"Our invoicing disputes fell sharply once the SLA deductions and time logs were tied to each contract automatically."
Diego Alvarez
Finance Lead · Stratum Digital
"We finally have a single source of truth for projects, tickets, and billing — and the client portal keeps everyone aligned."
Ava Reynolds
Client Success · Helix Partners
"Effigate made our weekly planning real again. Capacity views and time logs are accurate, not best guesses."
Jonas Meier
Delivery Manager · Northbridge IT
"We used to spend a day a week reconciling hours. Now the billing ledger is always ready for review."
Lina Patel
Operations Lead · VantaWorks
"The audit trail is procurement-grade. Security reviewers were satisfied without weeks of back-and-forth."
Nate Collins
Security Manager · Blue Harbor
"Sprints are finally connected to the contracts they bill against. No more shadow spreadsheets."
Sophia Nguyen
Program Manager · Axis Delivery
"We onboarded three new enterprise clients without changing our workflow. That never happened before."
Ravi Desai
Head of Delivery · Beacon Labs
"Bucket contracts are visible to the client, and our support team always knows what's left."
Elena Petrova
Support Lead · Orbitline
"The visibility controls for client users are perfect. We can collaborate without oversharing."
Maya Thompson
Account Director · Cedarwave
"We cut our ticket response time in half once SLA timers and escalation alerts were standardized."
Oliver Grant
Support Ops · Vector IT
"Reporting is accurate without heavy BI work. Leadership finally trusts the numbers."
Katrina Brooks
VP Operations · SummitWorks
"Effigate helped us scale from 40 to 120 people without rewriting our processes."
Omar Hassan
COO · Brightline Systems
Ready to transform how your team works?
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SOC 2 Type II · GDPR Compliant · 99.9% Uptime SLA
Connect Effigate to your existing toolchain
Effigate integrates with the tools your team already uses for source control, notifications, and file storage — without requiring third-party middleware.
GitHub
Link commits, PRs, and branches to tasks and deliverables.
Source ControlGitLab
Connect merge requests and commits to project work items.
Source ControlSlack
Receive SLA alerts, task updates, and sprint notifications.
NotificationsMicrosoft Teams
Deliver platform events to Teams channels and bots.
NotificationsTransactional and digest notifications via configurable templates.
NotificationsAmazon S3
Store attachments in tenant-owned S3-compatible buckets.
File StorageEverything you need to know about Effigate
Effigate is an enterprise-grade SaaS platform that unifies agile project management, SLA-governed helpdesk, and contract billing in a single multi-tenant application. It is purpose-built for IT services companies, digital agencies, MSPs, consultants, and enterprise IT teams.
Effigate supports Fixed Price, Hourly, Bucket-Based, and Scope-Based contract types. Rate cards are frozen at contract activation and invoices are generated automatically from locked time logs and deliverables. SLA penalties are calculated and deducted automatically as separate line items.
Yes. Effigate includes a dedicated client portal where clients can view project progress, invoices, and tickets. Internal notes, rate card details, and SLA calculation formulas are never visible to clients. Each item carries a Client Visible or Internal Only visibility flag.
Effigate uses a schema-per-tenant database isolation model with path-based routing. Each tenant has their own isolated database schema — there are no shared tables between tenants. This makes cross-tenant data access architecturally impossible.
Yes. Effigate offers a free tier and a fully featured trial on paid plans. No credit card is required to get started. You can explore all project management, SLA, billing, and client portal features during the trial period.